Change Log

NoteTime. This is an international standard. Come on.

Message13:19 Not busy Immigration counters open: 20 Egate: 34/34 Screening machine: 06 • Normal OPS 🟢

NoteNo need to flag.The logic behind this is that some staff put which airlines are open on which counters consider this as extra information going forward.

MessageUpdate Departure Hall ISLANDS:- Observation Time:- 11:22 F- Low 🟢 GF 543 (07-09) QR 1045 (11 - 14) EY Common (01 - 05) G- Low 🟢 Clear H- 🟢 Airarabia ( 08 - 12 ) J- Low 🟢 Airarabia (01-13) K - Low🟢 Clear L - 🟢 Clear M- 🟢 Clear Situation: Normal🟢 Staff on the floor/07 Staff on break /03

NoteNo need to flag.Take the information that you can understand for example arrival gate A4. Messages like these are considered quality observations going forward.

MessageObserver: Moaz Anglo Date: 15/10/2026 Time: 06:45 Location: South Transfer, Arrival Gate A4 Observation: 🟠 A loud noise was observed coming from the closed gate. [Attachment received (video/mp4) — could not be read]

NoteNo need to flag.The logic behind this is that some staff put which airlines are open on which counters consider this as extra information going forward.

MessageUpdate Departure Hall ISLANDS:- Observation Time:- 0920 F- Low 🟢 GF 543 BAH (06-09) G- Low 🟢 IX 178 DEL (01-03) H- 🟢 Clear J- Low 🟢 Airarabia (01-02) K - Low🟢 Airarabia (04-07) L - 🟢 Clear M- 🟢 Clear Situation: Normal🟢 Staff on the floor/10 Staff on break /00

NoteIgnore these figures going forward for departures . They are for customer service staff. This is different from the staff numbers at prm transfer desk.

MessageDeparture Emigration Update Observation Time: 08:45 Total Counters Open: 08 UAE& GCC Counters: 02 Foreign passports: 04 Family Assistance: 02 E.gates In Use:26/26 Pax Flow: Low Situation: Normal Security Screening Machine Active: 05/03 Pax Flow: Low Situation: Normal 🟢 Staff on floor: 07 Staff on break: 02

NoteIgnore these figures going forward for departures . They are for customer service staff. This is different from the staff numbers at prm transfer desk.

Messageupdate Departure Hall ISLANDS:- Observation Time:- 0821 F- 🟢 Clear G- 🟢 Clear H-low 🟢 Airarabia(01-06) J- Low 🟢 Airarabia (01-03) K - Low🟢 Airarabia (02-08) L - 🟢 Clear M- 🟢 Clear Situation: Normal🟢 Staff on the floor/6 Staff on break /03

NoteIf you took the necessary information, then no need to flag going forward. Only flag this if you cannot retrieve relevant deployment information.

Message[Deployment Plan - Shift Highlights] Document date: 15/10/2026. Deployment plan for Day Shift (Shift B) on 15/10/2026 under TDM Fahad Al Hammadi listing staff assignments across terminal areas. TDM: Fahad Al Hammadi. Departures: Abdullah. Arrivals: Mariam. Piers A & B: Thuraya. Piers C & D: Fatima Al Obeidli. Central Processor: Fatima Al Obeidli. Meet & Greet: Abdulla Al Karbi. Landside: Abdulla Al Karbi. Shift: Day Shift Shift Group: Shift B Terminal Operation Highlight: Kindly ensure all Airport zones are covered. Wishing you good luck. [Deployment read from document: 6 assignment(s) across 6 zone(s) applied to the open shift]

NoteIf you took the necessary information, then no need to flag going forward. Only flag this if you cannot retrieve relevant flight information.

Message[flight_load_report] Airport passenger and flight dashboard displaying 196 total flights (94 arrivals, 102 departures) and 23,965 total passengers (6,455 arrivals, 10,980 transfers, 6,530 departures). Transfers Breakdown: South 5,874 (53%), North 4,971 (45%), Remote 135 (1%) Busiest Hour Arrivals: 1,441 PAX | 06:27 - 07:27 Busiest Hour Transfer: 4,544 PAX | 06:19 - 07:19 Busiest Hour Departures: 1,516 PAX | 14:05 - 15:05 Total Passengers Breakdown by period: 0600-1000 (11K total: 2.6K Arrivals, 6.1K Transfers, 2.3K Departures), 1000-1400 (8K total: 2.4K Arrivals, 4.8K Transfers, 1.2K Departures), 1400-1800 (5K total: 1.5K Arrivals, 3.1K Departures)

NoteIgnore these figures going forward for AB . They are for customer service staff. This is different from the staff numbers at prm transfer desk.

MessageUpdate: South Transfers A&B Observation Time: 08:00 Security Machines: 06 Metal Detectors: 04 Situation: Normal 🟢 Pax flow: low 🟢 Corridor:not Busy 🟢 Staff on Floor: 03 Staff on break: 00

NoteIgnore these figures going forward . They are for customer service staff. This is different from the staff numbers at prm transfer desk.

MessageUpdate: North Transfers C&D Observation Time: 07:30 Security Machines:04 Metal Detectors:02 Situation: Normal 🟢 Pax flow: Low 🟢 Corridor: Not Busy 🟢 Staff on Floor: 03 Staff on Break: 00

Notepax loads. use this format going forward

Message[flight_load_report] Airport passenger and flight operations dashboard report showing 276 total flights and 37,451 total passengers, including 17,123 transit passengers. Transfers Breakdown: North 7,788 (45%), South 7,721 (45%), Remote 1,614 (9%) Busiest Hour Arrivals: 1,626 PAX | 00:20 - 01:20 Busiest Hour Transfer: 6,070 PAX | 00:24 - 01:24 Busiest Hour Departures: 1,861 PAX | 02:10 - 03:10

Notemark as quality observation

MessageFemale washrooms :- No Servu staff in washrooms from gate D44 to D49

Noteseperators in messages. no need to flag. use this logic going forward.

MessageAirport Hotel Update: Normal Occupancy 37 rooms out of 138 Pax 58 - Normal OPS 🟢 ———————-

Noteconsider this extra ibformation going forward. use it when necessary and ignore if not. use this logic moving forward for departure updates.

MessageUpdate Departure Hall ISLANDS:- Observation Time:- 1939 F- Low🟢 EY all destinations (05-09) QP 589 COK (11-14) G- low 🟢 ME 419 BEY (1) IX 542 TRZ (11-14) H-low 🟢 Airarabia (02-11) J- Low 🟢 Airarabia (01-13) K - Low🟢 BS 350 DAC (01-04) WY 636 MCT (11-14) L - LOW🟢 6E 1402 MOB (01-05) 6E 1408 HYD (06-08) M- LOW🟢 Clear Situation: Normal🟢

Noteconsider this extra ibformation going forward. use it when necessary and ignore if not. use this logic moving forward for departure updates.

MessageUpdating From Departure Check-In Island G Observation time: 23:50 DepartureTime: 03:05 Flight number: IX 816 Airline: Air India Express Destination:Mangalore Counters: G11-G14 Total Counters: 04 Pax flow: Low 🟢 Situation: Normal🟢

NoteThese are the types of counters. All of them should make up the total number you should understand this going forward.

Before/after not recorded for this note (saved before this view existed).

MessageDeparture Emigration Update Observation Time: 2120 Counters Open: 07 UAE& GCC Counters:02 Foreign passports:03 Family Assistance :02 E.gates In Use:26/26 Pax Flow: Low Situation: Normal 🟢 Security Screening Machine Active: 07/04 Pax Flow: Low Situation: Normal 🟢

NoteThis means there are 720 passengers in the per lounge. Try to understand this format going forward.

MessagePearl Lounge Update: Occupancy 720 pax. Busy - Normal OPS 🟢

NoteThis means there are two passengers in the lounge. Try to understand this format going forward.

MessageINAD Lounge 02 pax - Normal OPS 🟢

NoteThis says that that there's a total number of one hundred and thirty eight rooms of which only forty four are occupied

MessageAirport Hotel Update: Normal Occupancy 44 rooms out of 138 Pax 74 - Normal OPS 🟢

Note'pax' is short for 'passengers'. 403 passengers in the pearl lounge. use this logic going forward

MessagePearl Lounge Update: Occupancy 403 pax. Busy - Normal OPS 🟢

Notethis is a date format. use this logic going forward. dont flag it again.

Before/after not recorded for this note (saved before this view existed).

MessageTime: 13:26 - 13:35 ongoing Date: 08/10/2026 Location: Main Security Observer: Dyryn Observation: 🔴 The National Guard officer was observed sitting on top of the X-ray machine table while engaged in conversation. The officer would only stand when a passenger approached and would sit back on the table once the passenger had moved away.

NoteWhy is the date not recognized?

Before/after not recorded for this note (saved before this view existed).

MessageLocation: North Transfer Date: 08/10/2026 Time:12:26 Observer: wethag Observation : 🔴 Shortage of staff , It was observed that only Two serco staff members were present in the area. Action taken : TDM informed.

Note'Pax' is an abbreviation of 'passengers'. Use this logic going forward. 'No' is an abbreviation of 'numbers'

Before/after not recorded for this note (saved before this view existed).

MessageC&D Transfer Desk Update Not busy Counters Open 04 out of 35 Pax no 12 - Normal OPS 🟢 ———————- C&D Transfer Screening Update: Not busy. 02 Security machines open - Normal OPS 🟢 ———————- C&D PRM Transfer Desk Update: Not busy. Pax no 00 Staff no 00 - Normal OPS 🟢

NoteThis means a maximum of thirty eight machines of which twelve are open. Use this logic for all messages going forward.

Before/after not recorded for this note (saved before this view existed).

MessageNot busy 12 out of 38 open E-gates - 34/34 open - ⁠Normal 🟢

NoteThis means a gate in pier C number 27. Try to understand this wording going forward .

Before/after not recorded for this note (saved before this view existed).

MessageLocation: Departure Piers – Gate C27 Date: 08/10/2026 Time: 08:48 Observer: Aishwarya 🟠 Observation: 1. The waste bins were observed to be overfilled. 2. Food debris and discarded tissue paper were observed scattered on the floor [housekeeping_issue] Document date: 8 Oct 2026. Photo documenting spilled food/snacks on the terminal floor near passenger seating at Zayed International Airport on 8 Oct 2026 at 8:46:24 AM. Timestamp: 8 Oct 2026 at 8:46:24 AM Location: Airport Area, Abu Dhabi, United Arab Emirates, Zayed International Airport Spilled snack debris on floor near seating area requiring cleaning