Question 1 — What is happening now?
Live Operations
Every live event carries a category, priority, location, owner, reported time, status, SLA and escalation level.
Primary — Critical Operational
Must be dealt with now.
7 live
| Event | Description | Zone / Location | Owner | Reported | Status | SLA | Escalation |
|---|---|---|---|---|---|---|---|
| EVT-8801 | Gate 42 boarding delayP1 | ZONE D · Gate 42, Pier C | TDM — A. Rahmani | 13:42 | ENGINEERING ON SITE | 30 min | LEVEL 2 |
| EVT-8802 | Baggage Belt 7 unavailableP1 | ZONE F · Reclaim Hall | Baggage Duty Officer | 12:05 | REALLOCATED — BELTS 5/6 | 4 hrs · breached | LEVEL 3 |
| EVT-8803 | Passenger congestion — Pier BP1 | ZONE C · Pier B walkway | TDO — L. Haddad | 13:10 | FLOW MARSHALS DEPLOYED | 60 min | LEVEL 2 |
| EVT-8804 | HVAC issue — Gate 28P1 | ZONE C · Gate 28 hold room | Facilities Duty Engineer | 10:15 | TEMPORARY COOLING IN PLACE | 8 hrs | LEVEL 2 |
| EVT-8805 | Security Lane 4 temporarily closedP2 | ZONE B · Central Search | Security Duty Manager | 11:20 | MONITORING — REBOOT | 2 hrs | LEVEL 1 |
| EVT-8806 | PRM assistance delayP2 | ZONE E · Assistance Point 2 | Passenger Services Lead | 13:35 | ADDITIONAL AGENTS TASKED | 20 min · breached | LEVEL 2 |
| EVT-8807 | Spill reported — Gate 31P2 | ZONE D · Gate 31 seating | Cleaning Duty Lead | 13:58 | CLEANING ATTENDING | 15 min | LEVEL 1 |
Non-Primary — Operationally Required
Must not interrupt the live operation.
2 live
| Event | Description | Zone / Location | Owner | Reported | Status | SLA | Escalation |
|---|---|---|---|---|---|---|---|
| EVT-8808 | Bin overflow — Check-in Row 6P3 | ZONE A · Zone A | Cleaning Supervisor | 12:55 | TASKED | 2 hrs | LEVEL 1 |
| EVT-8809 | Contractor no-show — Pier C ceiling worksP3 | ZONE D · Gate 47 | Facilities Coordinator | 09:20 | PROVIDER CONTACTED | 12 hrs | LEVEL 1 |
Planned — Scheduled / Preventive
Performed when the operation allows.
1 live
| Event | Description | Zone / Location | Owner | Reported | Status | SLA | Escalation |
|---|---|---|---|---|---|---|---|
| EVT-8810 | Zone C — Cleaning Services inspectionP3 | ZONE C · Zone C | Quality Inspector — S. Nasser | 14:05 | FAILED — CA-0455 RAISED | Shift | LEVEL 2 |