Question 14 — What are we changing?
Continuous Improvement
Every cycle of zone stewardship builds a more complete picture of the terminal. Recurring findings are converted into root causes and permanent change.
CI-021 — Specification Change
Damaged gate seating
Root cause
Seating specification unsuitable for current operational use.
Action
Replace seating model across Piers B, C and D.
Owner: Head of Terminal Operations
CI-019 — SOP Update
Washroom cleaning failures during peak banks
Root cause
Cleaning rota not aligned to departure bank profile.
Action
Re-profile cleaning rota to bank schedule; revise SOP-CLN-07.
Owner: General Morning TDO — R. Sethi
CI-017 — Improvement Project
Baggage belt unplanned downtime
Root cause
Reactive maintenance regime; PPM intervals too long.
Action
Shorten PPM interval and introduce condition monitoring.
Owner: Engineering Manager
CI-015 — Training
PRM assistance response exceeding 20 minutes
Root cause
Assistance staffing not flexed for late-afternoon arrivals peak.
Action
Revise staffing model; refresher training on escalation.
Owner: Passenger Services Manager
CI-012 — Improvement Project
Planned inspections deferred repeatedly on Day Shift
Root cause
Day Shift planned load exceeds available off-peak capacity.
Action
Rebalance planned stewardship toward Night Shift.
Owner: General Morning TDO — R. Sethi
CI-009 — Lessons Learned
Handover gaps on open corrective actions
Root cause
Verbal handover relied upon for finding status.
Action
Mandatory structured handover record — lessons learned issued.
Owner: Head of Terminal Operations