Question 9 — Who owns the correction?
Service Provider Monitoring
Performance is never reduced to a single percentage. Each provider is assessed on findings, criticality, overdue actions and current compliance state.
Open corrective actions
6
Critical findings open
2
Overdue actions
2
Closed actions
3
Provider Dashboard
| Provider | Assigned zones | Current inspection | Open findings | Critical | Overdue actions | Corrective actions | Status |
|---|---|---|---|---|---|---|---|
| Cleaning | A · C · D · E | Zone C — Cleaning Services (FAILED) | 6 | 1 | 2 | 9 | NON-COMPLIANT |
| Facilities Management | B · C · D · F | Zone C — Facilities Management (IN PROGRESS) | 8 | 1 | 1 | 14 | PENDING |
| Security | B · E | Zone B — Security (PASSED) | 1 | 0 | 0 | 4 | COMPLIANT |
| Engineering | C · D · F | Zone F — Engineering (SCHEDULED) | 5 | 0 | 3 | 11 | OVERDUE |
| Quality Assurance | A · B · C · D · E · F · G | Zone C — Quality Assurance (PENDING) | 2 | 0 | 0 | 6 | COMPLIANT |
| Passenger Services | A · E · G | Zone E — Passenger Experience (PASSED) | 3 | 0 | 1 | 5 | PENDING |
| Baggage Services | F | Zone F — Facilities (FAILED) | 4 | 1 | 2 | 7 | NON-COMPLIANT |
Corrective Action Register
Every finding has an owner and a target completion
| ID | Standard | Finding | Zone / Location | Provider | Criticality | Raised | Target | Status |
|---|---|---|---|---|---|---|---|---|
| CA-0455 | AOS-CLN-004 | Washroom block C2 — cubicles 3–5 unclean, consumables depleted, odour present. | ZONE C · Zone C, opposite Gate 24 | Cleaning | CRITICAL | Day 1 14:41 (Day Shift) | Day 1 18:00 | IN PROGRESS |
| CA-0451 | AOS-FAC-021 | Belt 7 guarding panel missing, emergency stop untested. | ZONE F · Reclaim Hall, Belt 7 | Baggage Services | CRITICAL | Day -3 | Day 1 06:00 | OVERDUE |
| CA-0448 | AOS-FAC-014 | Gate 33 seating bank — 4 damaged seats withdrawn from use. | ZONE D · Gate 33 | Facilities Management | MAJOR | Day -11 | Day 3 | IN PROGRESS |
| CA-0443 | AOS-QUA-002 | Recurring seating damage without documented root cause. | ZONE D · Zone D | Quality Assurance | MAJOR | Day -2 | Day 4 | OPEN |
| CA-0439 | AOS-ENG-002 | PPM schedule for Pier C/D travelators 9 days behind. | ZONE D · Zone D | Engineering | MAJOR | Day -6 | Day -1 | OVERDUE |
| CA-0431 | AOS-CLN-001 | Litter accumulation in Zone A check-in queue lanes. | ZONE A · Zone A | Cleaning | MAJOR | Day -7 | Day -6 | CLOSED |
| CA-0428 | AOS-SAF-003 | Uncontrolled trip hazard — trailing cable at Gate 45. | ZONE D · Gate 45 | Facilities Management | MAJOR | Day -9 | Day -8 | CLOSED |
| CA-0422 | AOS-PAX-001 | Two FIDS units displaying stale data in Arrivals. | ZONE E · Zone E | Passenger Services | MAJOR | Day -10 | Day -8 | CLOSED |
| CA-0419 | AOS-FAC-015 | Scuffed wall panel, Gate 49 concourse. | ZONE D · Gate 49 | Facilities Management | MINOR | Day -17 | Day 10 | OPEN |