Question 5 — Which zone are we responsible for?
Airport Zone Structure
The terminal is divided into permanent operational zones. Each zone has a permanent digital identity, maintains its own operational history and is periodically reviewed by every operational lens.
ZONE A
Check-In
Landside Departures, Check-in Rows 1–14
CERTIFIED WITH MINOR DEFICIENCIES
All lenses passed; minor deficiencies under planned correction.
ZONE B
Central Processor
Central Search Lanes 1–12, Departures Concourse
OPERATIONALLY CERTIFIED
All seven operational lenses passed within the current cycle.
ZONE C
Pier A/B Transit
Gates 1–28, Piers A & B transit corridors
NOT FULLY CERTIFIED
Cleaning Services inspection failed and 5 lens review(s) outstanding.
ZONE D
Pier C/D Transit
Gates 29–49, Piers C & D transit corridors
NOT FULLY CERTIFIED
Facilities Management inspection failed and 3 lens review(s) outstanding.
ZONE E
Arrivals
Immigration & Arrivals Hall
OPERATIONALLY CERTIFIED
All seven operational lenses passed within the current cycle.
ZONE F
Baggage Claim
Reclaim Hall, Belts 1–10
CERTIFICATION FAILED
2 lens inspections failed: Facilities Management, Quality Assurance.
ZONE G
Meet and Greet
Arrivals Meeters & Greeters Hall, Forecourt
OPERATIONALLY CERTIFIED
All seven operational lenses passed within the current cycle.
Rotating Zone Stewardship Cycle
Each shift receives ONE zone and ONE operational lens — never every aspect of a zone
| Cycle day | Shift | Window | Zone | Operational lens | State |
|---|---|---|---|---|---|
| Day 1 | DAY | 06:00 – 18:00 | ZONE C — Pier A/B Transit | Cleaning Services | FAILED |
| Day 1 | NIGHT | 18:00 – 06:00 | ZONE C — Pier A/B Transit | Facilities Management | IN PROGRESS |
| Day 2 | DAY | 06:00 – 18:00 | ZONE C — Pier A/B Transit | Quality Assurance | SCHEDULED |
| Day 2 | NIGHT | 18:00 – 06:00 | ZONE C — Pier A/B Transit | Safety | SCHEDULED |
| Day 3 | DAY | 06:00 – 18:00 | ZONE C — Pier A/B Transit | Security | SCHEDULED |
| Day 3 | NIGHT | 18:00 – 06:00 | ZONE C — Pier A/B Transit | Engineering | SCHEDULED |
| Day 4 | DAY | 06:00 – 18:00 | ZONE C — Pier A/B Transit | Passenger Experience | SCHEDULED |
| Day 4 | NIGHT | 18:00 – 06:00 | ZONE D — Pier C/D Transit | Cleaning Services | SCHEDULED |
| Day 5 | DAY | 06:00 – 18:00 | ZONE D — Pier C/D Transit | Facilities Management | SCHEDULED |
| Day 5 | NIGHT | 18:00 – 06:00 | ZONE D — Pier C/D Transit | Quality Assurance | SCHEDULED |
| Day 6 | DAY | 06:00 – 18:00 | ZONE D — Pier C/D Transit | Safety | SCHEDULED |
| Day 6 | NIGHT | 18:00 – 06:00 | ZONE D — Pier C/D Transit | Security | SCHEDULED |
When all seven certification lenses have reviewed a zone, the cycle is complete and the system moves to the next zone.